When we moved to our new home in Ramona five years ago, the property had a nice gazebo in the backyard, perfect for a new hot tub. Our previous home and Tierrasanta had a Jacuzzi brand, hot tub, that was older technology, and frankly had a lot of problems. For the new home we looked at hot tubs at Costco and from other manufacturer's. Price of course was important but more important was quality and features. Our old hot tub used traditional chlorine for the water. For the new hot tub, we wanted to have a salt system. In our research we visited the Hot Springs store on Clairemont Mesa Boulevard in San Diego. We were greeted by Sam who did an excellent job of answering our questions. As a sales person, his style was very much like my own, and not being pushy to close the sale rather just trying to offer why the Hot Springs product was superior. In that first visit we spent probably an hour or more going over all the features and answering questions that we had. We left a lot more educated and visited a couple of other stores to collect more information. After reviewing the information, and features of the Hot Springs product and doing some additional Internet research, we decided to proceed with the Hot Springs Pulse model. We set up an appointment with Sam and told him we were interesting in purchasing the spa from them, we talked a little bit about price and was able to save a few dollars over the list price, again very professional negotiation, with the understanding you get what you pay for. The spa we ordered was in stock and delivery was scheduled for a few days later, the team that delivered the Spa did a great job of getting it unloaded and placed perfectly in the gazebo. Over the past five years the Spa has had no problems and we continue to stop by the Claremont Mesa store when we need salt, water conditioner, and the replaceable cartridges for the salt system. We would highly recommend the Hot Springs products and their store on Clairemont Mesa Boulevard.