Our hot tub was not heating, and SD Hot Springs was able to schedule a service appointment quickly and that worked with our schedules. Their technician was extremely knowledgeable and fixed the problem in less than an hour for a reasonable price. No upselling, no pressure to purchase additional products - just great service.
Robert Terry in the service department was so knowledgeable. Over the phone he help me trouble shoot a problem. He took his time and repeated the directions several times. Hot spring spas have always been the best for us. We have had several over the years since 1993. Never any issues. When we sold our homes the buyers always asked us to leave the spa.
I purchased a spa about three months ago, and I have to say I've been nothing but impressed with the level of service provided throughout the entire process. Buying was easy. Delivery was a piece of cake. And my tub even needed a minor service after a few months, and it had been rectified within 24 hours of me letting them know. I highly recommend!
We had a challenging site for delivery, but the folks at San Diego Hot Springs were very responsive, and went above and beyond to make it work, and we are now happily enjoying our spa. Would highly recommend!
From purchasing our spa tub to supplying our chemicals and accessories, this business has been great! They are friendly and definitely not pushy or trying to up sell. The staff are great and we would definitely recommend this business!!!
We purchased an Envoy hot tub from Hot Springs and the experience was great from beginning to closure. This is our second hot tub that we purchased from Hot Springs. Ron and Sam guided us and made sure we were fully knowledgeable on what we wanted. They went above and beyond what we expected from buying to installation of the Envoy hot tub. Their customer service is above what we expected and communications was solid. We love our Envoy and use it every night! Thanks to Ron and Sam!!
I was really busy but I depend on this Jacuzzi every day. The support tec walked me through the steps to figure out the prob. In a few days the prob was fixed and we’re livin happy with a Hot Spring!!! PS This is my second Hot Springs Spa & I will always have One.
We bought our Free Flow Monterey Spa from San Diego Hot Springs Spas to be the focal feature on our Hot Tub Cruisin boat, and we could not be happier. Sam and the rest of their team are always a great help. They are professional, efficient, and helpful. Thank you.
If you are looking for a spa this is the brand and these are the people1) The spa is awesome, wet tested several spas and brands but HotSpring Moto Jet is unrivaled. We are enjoying our purchase thoroughly.2) San Diego Hot Spring Spas is centered on customer experience. They are a breath of fresh air in a sea of halitosis. Not every sale executes perfectly and its in the less than perfect sales that a company shows its true colors. Erin and Jason are on deck and in my experience genuinely care that their customers needs are met. I cannot express how pleasant they have been to work with. Summary Great Product, Great Service!! 10/10 or in this case 5 stars 🙂
They were great! We bought one but couldn’t receive it for over a month and they had no problem keeping it for us. The orientation gentleman was extremely thorough and committed to us getting the best experience with our spa.
We have owned our Grandee Spa from Hot Springs for over 4 years. It developed and internal leak behind one of leg jets. After several service calls to repair the jet it was determined that entire Spa needed to be replaced under warranty. Old spa was replaced in about 3 weeks after we picked out a new Grandee. The customer service and warranty were without a doubt a breath of fresh air as they were 100% committed to me the consumer and they ensured my old spa was removed and new one installed and set up and running perfectly. All my questions were answered. Enjoying our new spa and feeling great that we made the right decision on purchasing from Hot Springs.They provide solid customer service & warranty work.
If you're in the market for a spa I highly recommend San Diego Hot Springs Spa. Sam was happy to answer all our questions and help us pick the product we wanted and the rest of the staff, including delivery crew, Tutorial tech ( I might have made up that title but thats what Robert did) and everyone else in the office were friendly and knowledgeable. The HSS products are manufactured in Vista CA so you won't be having to order parts from some far flung destination. They were also very patient, we probably visited 6 times before finally pulling the trigger and never felt rushed or like we were putting them out. They carry a wide range of tubs and everything else you need (chemicals, umbrellas etc.) and are conveniently located.
I originally began shopping for hot tubs from other brands, but after discovering how important it is to have a good local support system for any potential issues I quickly found San Diego Hot Spring Spas. From start to finish the team at San Diego Hot Spring has been excellent, answering any questions I had during the purchase process and ensuring I picked the right hot tub for my wife and I. James and Sam were great to work with and updated me each step of the way as our hot tub was built.Delivery of our beautiful Limelight Flair was simple and easy and we're now enjoying our new hot tub nearly every night. The team even recommended an electrician for the wiring that was fantastic. Customer service has been unparalleled and I know that we made the right choice purchasing from San Diego Hot Springs. Look no further if you are thinking about a hot tub.
Awesome experience! Very professional, comfortable environment. Sam Montgomery, went out of his way to make sure I was getting the spa that was right for me, and even walked me through a few things on set up after the delivery. I’m very happy with my spa.
Outstanding quality, best value and terrific customer service! Sam Montgomery, the San Diego Hot Springs Spas Manager, went out of his way to educate us on the many different features on their top of the line spas and helped us select the perfect model for our home! He was very patient and helped us solve all our concerns from electrical power hook-up to delivery and initial set-up! I cannot say enough about how Sam went above & beyond other spa dealers! Lastly, as a way to honor Veterans, SD Hot Springs Spas offers a deal through the Navy Exchange where we did not have to pay any tax! We love our new spa! Thank you SD Hot Springs Spas!!
We bought our spa 3 months ago and are extremely pleased. Our neighbor Dave bought his 20 years ago and its still running strong. Dave does his homework on everything he buys, analyzing and comparing all the brands. For years he told me that Hot Springs Spas were simply the best. Now that we've had ours for 3 months, I can agree. James Whitney at the Clairemont Mesa Blvd store has been great. He even came out after the spa was delivered and spent time with us explaining all the features and how to care for it .
Hughsten and Deb are knowledgeable, friendly and so personable. We had visited everyone in town and no one provided us with the facts/information about being a spa owner that sold us on the spot. They have in-house service for their spas so you will always get someone knowledgeable about your particular spa. They also have very reputable contractors from concrete to electrical to help a spa owner get started. Another great thing is that they stock all the supplies needed for your spa. My husband and I cannot say enough about how great the owners are and how they have made our decision and transition of becoming a Spa owner so smooth.
I have been a customer of theirs for the past 2 years and have had nothing but positive experiences! They are always kind and very helpful, answering all of my questions thoroughly! Hughsten and Deb in particular are gems!!! We highly recommend San Diego Hot Springs Spas to anyone looking to buy a spa as well as supplies!!!
Purchased from Sam & Debbie. They gave us a great deal with informative and exceptional service. I asked a thousand questions and they were nice enough to answer all of them. Product value, service and support are exactly what is delivered by this team!
We purchased an Aria hot tub, and we love it. Our sales person was Hughsten Smith. The best sales person we have ever dealt with. He had all the answers to our questions, and best of all, no sales pressure to buy. We had looked at hot tubs at two other locations in San Diego, and they both used high sales pressure. One even got mad when we told him we need to think about. I highly recommend Hot Springs Spas on Clairemont Mesa Blvd.
I moved into a house that had a Hot Springs Spa hot tub, which was a huge plus. But what was even better was that the hot tub has the ACE salt water system installed, which is AMAZING! I have had traditional hot tubs before and while they are great, they are also a lot of work. The ACE system makes maintaining the hot tub incredibly easy (almost no effort at all). I will never go back to a traditional hot tub again!
I am not one to do reviews regularly but I felt this one was worthy of the time. My wife and I decided to look into a spa purchase. There are two very good dealers in San Diego that carry two different high end brands. We looked at both, but ultimately decided to go with San Diego Hot Spring Spa. Hughsten was one of the reasons we went with them as he was outstanding. He is great to work with and very knowledgeable on the available versions and options.We came in early one morning for a wet test which helped a lot in deciding to get one. We chose the Grandee NXT and it is great. Hughsten was able to get delivery for us based on a tight time frame and went out of his way every step of the process. It felt more like you were buying from a friend than a dealer. He even came out on a Sunday morning the weekend of the delivery to help with any last minute questions and make sure we were set. I very highly recommend San Diego Hot Spring Spas and Hughsten if you are looking for the best spa, purchase experience and ongoing support.
Thank you Claudia and Robert!! We bought a salt water Pulse hot tub from Claudia. She was detailed. helpful and informative. We needed it in a hurry for a sick relative and she called all over San Diego to find the model we wanted -in stock and had it delivered that week! Robert, their technician, came out to train us on the maintenance and patitently, carefully explained the steps—the how and the why. He takes educating clients and caring for the hot tub seriously. We cannot say enough good things about this company- from start to finish.
If you are looking for a Great hot tub/spa San Diego Hot Spring Spas is the place to go. If you are in the market for a spa, Hot Spring spas are in fact, the best products available today, bar none! Just ask around, check out our reviews, Hot Spring spas out sell, out perform and outlast every other product on the market today. I have been in the spa business, selling spas or hot tubs for many years. I have sold many of the different spa brands available in the US today and there is one very important reason I choose to represent Hot Spring spas. These are, without question, the best spas on the market today. The best water filtering products, the strongest structural products, the longest lasting products available and it is also important to note, Hot Spring spas are the #1 selling spas in the world today. BTW, There's very good reasons for that statistic, Hot Spring spas are built the strongest, they offer the only portable spa on the market that actually offers 100% filtration, which equals (Clean Water)! But not only are these spas the cleanest water products, but it is a proven fact, Hot Spring spas are also the most reliable spas in the world. Finally, the company's pricing is extremely competitive, which makes my job easy, but if your looking for a spa and come see our new lines of 2019 spas, I promise, we'll make you a believer. If you like the idea of soaking in crystal clear, clean water, if you are looking for a product that will last and want to work with a company that values honesty, integrity, top quality products and service, then you owe it to your self to come see us! We take great pride in offering the world's best built and best operating spas and proudly offer these products at very competitive prices, . So... If you're looking for a new spa for your backyard, give us a chance to earn your business! We are here to serve your needs! Come by or give us a call, it would be our pleasure to help you find a great spa for your back yard. Remember, bring your bathing suits and a towel, we'll prove that our company and our products are second to none!See you soon!
We Bought our Spa from Claudia. She is the Best. She helps us every time we have a question since our purchase. She is a blessing. My doctor prescribed a hot tub and Claudia helped us pick the right model and size. I have lymes disease and our spa helps me immensely. I don’t know that I could tackle a day wouthout my spa. I use it twice a day and I am too grateful for my wonderful Prodigy Spa. We got the Salt Water System which makes my skin very soft and it’s easy to care for. Love my HotSpring Spa.
Claudia helped us with our Vanguard. It’s the perfect size without a lounge. We use it at least once or twice a day. It is great for stress relief. It is also perfect to use after a hike or after a surf session. It Soothes my soreness and makes my body pain subside. I’m usually ready to hit the waves again the following day. It definitely shortens recovery time after my sporting activities. I Recommended Claudia to two of my surfing buddies and they love their spas too. Thumbs up.
Got the prodigy model from this store. The whole experience was a breeze. Claudia helped us in the store and professionally answered all questions without put pressure on us. We checked their prices and they are competitive. They also sent a technician (Robert) to explain all the maintenance procedures after the spa was installed, and he was great as well. The delivery guys were also fast and careful. Overall I would recommend this store to anyone.
My Family Bought a HotSpring Hot Tub from Claudia and it was a Great experience. She gave us the Best Price. She was very knowledgeable, she walked us through the purchasing process, answered our questions and made everything very easy. We all use the Hot Tub/even the kids use it: they play sports and use the Hot Tub for their aches, pain and soreness. I use it to relieve the stress they cause me and my husband uses it to sleep like a baby. He used to have trouble sleeping but now he sleeps through the night after a few minutes in the Hot Tub.
I purchased a Highlife Envoy NXT Spa in July 2017 with the ace salt water sanitizing system. This spa seats five large adults and is 38" high with most spa's only 33" in height. I worked with Claudia the store manager for about three months to finalize the purchase, she is very knowledgeable. She makes you feel comfortable and answers all your questions. I previously owned a hot springs sovereign spa that lasted 17 years. I use the spa every morning and some nights. The water is crystal clear and always at 102 degrees. Weekly and monthly maintenance once learned is easy. The delivery and pickup of my old spa was excellent and the service to get it up and running was seamless. You will love your new spa experience. What are you waiting for!
I came in to the Encinitas store and spoke with Claudia after one year of ownership of my Limelight Flare Model Hot Springs spa. She was extremely instrumental in restocking the chemicals that I needed for my spa after my second drain & refill. I knew what to get as I had taken the "Water Care" class at the Encinitas store in the past. Claudia guided me to making purchases that were economically more efficient for me. The Encinitas Hot Springs Spa store has been so helpful with upgrading me from my original spa choice (at a roadshow at Costco), their water care classes, and replenishing chemicals needed to maintain my spa. I always feel well taken care of and informed when I visit the Encinitas Hot Springs Spa store. Thank you Claudia and staff!
We purchased a Hot Springs Spa and could not be happier with Claudia who answered all our questions, was very knowledgeable, and supported us through the whole process. Hot Springs was excellent from sale through installation. We can not recommend this business and staff enough! Lorraine Griswold, Carlsbad
My wife and I purchased a hot tub here and the experience was great. The service was amazing, the price was the best in town, and the whole staff was very personable! I would highly recommend purchasing a spa from SD Hot Springs!!